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Privacy Policy for Miroo 

Miroo Privacy Policy
 

Effective date: 09.03.2026

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services. By using our website, you consent to the practices described in this policy.

 

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name, email address, postal address, phone number, payment details, and any other information you provide when purchasing products or signing up for our newsletter.

Non-Personal Information:

  • Browser type, IP address, device information, session data, and browsing activity on our website.

 

2. How We Use Your Information

We process your information for the following purposes, based on your consent or our legal obligations:

  • Providing services and fulfilling orders

  • Customer support and communication

  • Marketing communications (only if you consent to receive them)

  • Analytics and improving our website

  • Compliance with legal obligations

 

3. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases to process your data:

  • Contractual necessity – to fulfil orders and manage your account

  • Consent – for marketing communications and cookies

  • Legitimate interests – for website security, analytics, and fraud prevention

  • Legal obligation – to comply with tax, accounting, and other laws

 

4. Email Marketing

If you subscribe to our newsletter:

  • Your email will be stored and processed by our third-party email marketing provider, Email Octopus, on our behalf.

  • This provider uses your data only to send newsletters, updates, and promotional content, and to analyse engagement.

  • You can unsubscribe at any time via the unsubscribe link in emails or by contacting hiyamiroo@gmail.com.

  • You must provide explicit consent to receive marketing emails.

 

5. Data Storage and Security

  • Your data is stored on secure servers through Wix.com.

  • Payment information is handled via secure PCI-DSS-compliant gateways.

  • We implement reasonable technical and organisational measures to protect your personal information.

 

6. Cookies and Tracking

  • We use cookies and similar technologies to enhance your website experience and analyse traffic.

  • Facebook Pixel is used to track ad effectiveness and improve marketing relevancy.

  • You can disable cookies in your browser, but this may limit website functionality.

  • More information on our cookies can be found in our Cookie Policy [link if separate page].

 

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil orders and services

  • Comply with legal obligations

  • Maintain records for business purposes and dispute resolution

Typically, this is 7 years for accounting purposes.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct or update your data

  • Request deletion of your data

  • Withdraw consent for processing

  • Object to certain processing activities

  • Request data portability

To exercise these rights, contact hiyamiroo@gmail.com.

You can also complain to the Information Commissioner's Office if you believe your data has been mishandled.

 

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies separately.

 

10. Communications

We may contact you regarding orders, account updates, or disputes. You can opt-out of non-essential communications at any time by contacting hiyamiroo@gmail.com.

 

11. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes are effective immediately upon posting to the website. Material changes will be highlighted for our users.

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